This Privacy Policy describes how RIO AI ("we", "our", or "us") collects, uses, and protects information when merchants install or use the RIO AI Shopify application, website, or related services (collectively, the "Service").
By installing or using the Service, you agree to the practices described in this Privacy Policy.
1. Information we collect
To provide the Service, we collect limited information from Shopify merchants and store visitors.
Merchant information
When you install the app, we may collect:
- Store name
- Store domain
- Shopify store ID
- Merchant email address
- Store settings and configuration data
This information is required to connect and operate the application within your Shopify store.
Store data (via Shopify API)
With your permission through Shopify's OAuth process, we may access certain store data including:
- Product information (title, description, images, variants, pricing)
- Product collections
- Store settings necessary for app functionality
This data is used solely to power RIO AI features such as product discovery, recommendations, and chat responses.
Customer interaction data
When customers interact with the AI assistant on your store, we may process:
- Chat messages
- Questions asked through the chat widget
- Product interactions within chat
- Cart actions initiated from chat
This data is used only to generate AI responses and improve service performance.
Automatically collected data
We may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Usage logs
- Session data
This helps us monitor system performance and maintain service reliability.
2. How we use the information
We use collected information to:
- Provide and operate the RIO AI service
- Enable AI-powered product recommendations and chat assistance
- Synchronize store product catalogs
- Improve AI responses and platform performance
- Provide customer support
- Monitor system security and prevent abuse
We do not sell merchant or customer data.
3. Data sharing
We may share limited data with trusted third-party providers who assist us in operating the Service, such as:
- Cloud hosting providers
- Analytics services
- AI infrastructure providers
These providers process data only as necessary to perform services for us and are required to protect the data.
We may also disclose information if required by law.
4. Shopify platform compliance
RIO AI complies with Shopify's API Terms and Developer Policies. We only request access to data that is necessary to provide our app functionality. All Shopify data is used strictly to deliver and improve the Service.
5. Data retention and deletion
We retain store data only as long as necessary to provide the Service.
If you uninstall the RIO AI app:
- Access to your Shopify store will be revoked immediately.
- Associated store data will be deleted within a reasonable period unless retention is required by law.
Merchants may also request deletion of their data by contacting us at support@retailrio.com.
6. Merchant responsibilities
Merchants are responsible for ensuring their use of RIO AI complies with applicable privacy laws and for informing their customers about the use of AI chat functionality on their store.
7. Data security
We implement reasonable security measures designed to protect information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.
8. Cookies and tracking
RIO AI may use cookies or similar technologies to:
- Maintain chat sessions
- Improve service performance
- Analyze usage patterns
These technologies are used only to support the functionality of the Service.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Continued use of the Service after updates constitutes acceptance of the revised policy.
10. Contact information
If you have any questions about this Privacy Policy or our data practices, please contact:
RIO AI
Email: support@retailrio.com
Website: retailrio.com