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Contact

Let's talk shop.

Questions about plans, custom catalogs, or how Rio fits your store? We're here.

We reply fast.

Our team answers within one business day — usually faster. Whether you're a single-storefront shop or running a 22k-product catalog, we'll help.

Email
support@retailrio.com
Support, sales, and partnerships.
Website
retailrio.com
Product info, pricing, and updates.
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Or email us directly at support@retailrio.com.

Quick answers

Before you write…

The fastest answers to the things merchants ask most.

Within one business day for all merchants. Pro plan customers get priority support with same-day response on weekdays.
Email support@retailrio.com with the steps to reproduce and a screenshot if you have one. We'll triage same-day.
Yes. For Pro merchants and stores with bespoke needs we offer guided onboarding, training-data review, and tone configuration. Mention "onboarding" in your message and we'll book a call.

Skip the wait — install Rio now.

It's free, takes minutes to set up, and you'll be selling smarter today.

Install on Shopify See pricing